Terms

Initial Deposit 
and Reservation
of Services

An initial deposit is required to reserve nursing services with Opulent Concierge Nursing. The deposit amount is 20% of the initially agreed-upon total scheduled care time and secures the availability of our nursing team for the requested dates and times.

A courtesy discount may be applied when the deposit is paid within three (3) days of invoice receipt, as reflected on the invoice. Discounts are not guaranteed beyond this time frame.

If additional nursing hours are added after the initial booking, no additional deposit is required for the added time. Any additional hours will be invoiced separately according to the agreed-upon rate.

All deposits are non-refundable in the event of cancellation. However, the deposit may be applied as a credit toward a future booking with Opulent Concierge Nursing, provided the future service is scheduled within twelve (12) months of the original deposit date, subject to availability and current rates.

Scheduled Hours
and Modifications

Once an invoice has been issued and the deposit paid, the originally scheduled nursing hours may not be reduced. Nursing time is reserved in advance and staffing commitments are secured based on the initial booking. Additional nursing hours may be added at any time, subject to availability, and will be billed according to the agreed-upon rate. However, scheduled hours cannot be subtracted or reduced from the original invoice once services have been reserved

Additional Nursing Hours

Requests for additional nursing hours beyond the originally scheduled and invoiced time are not guaranteed and are subject to nurse availability and scheduling constraints. Opulent Concierge Nursing will make every reasonable effort to accommodate requests for additional care; however, availability cannot be assured.

Any approved additional nursing time will be billed separately at the applicable rate.

Product Purchases

All product purchases are final and non-refundable. Once a product has been purchased, no refunds, returns, or exchanges will be issued for any reason.

Scope of Services

Opulent Concierge Nursing provides private, non-hospital, in-home nursing support based on post-operative discharge instructions. Services do not replace physician care, emergency services, or hospital-level treatment.

Surgery Delays
and Rescheduling

Surgical delays, postponements, or changes in physician schedules do not guarantee nursing availability for revised times or dates. Refunds will be given if we cannot accommodate.

Safe Environment

Services may be paused or discontinued if the care environment is deemed unsafe, unsanitary, or inappropriate for nursing care.

Privacy and
Discretion

Client privacy and discretion are respected at all times in accordance with applicable laws.

No Guarantee
of Outcomes

Opulent Concierge Nursing does not guarantee surgical or recovery outcomes.