Terms

At Opulent Concierge Nursing, our goal is to provide an exceptional, discreet, and seamless care experience. The following Terms for Purchase of Services describe our service policies, scheduling requirements, payment terms, and professional boundaries. These terms exist to protect both our clients and our nursing team and to ensure the highest standard of care. By booking services, you agree to the terms outlined on this page.

An initial deposit is required to reserve nursing services with Opulent Concierge Nursing. The deposit amount is 20% of the initially agreed-upon total scheduled care time and secures the availability of our nursing team for the requested dates and times.

A courtesy discount may be applied when the deposit is paid within three (3) days of invoice receipt, as reflected on the invoice. Discounts are not guaranteed beyond this time frame.

If additional nursing hours are added after the initial booking, no additional deposit is required for the added time. Any additional hours will be invoiced separately according to the agreed-upon rate.

All deposits are non-refundable in the event of cancellation. However, the deposit may be applied as a credit toward a future booking with Opulent Concierge Nursing, provided the future service is scheduled within twelve (12) months of the original deposit date, subject to availability and current rates.

The final invoice for services rendered is due within ten (10) calendar days of thecompletion of nursing services. Any balance not paid in full within this timeframe will incura late fee of 5% of the outstanding balance, applied beginning on day eleven (11).Opulent Concierge Nursing reserves the right to suspend future services, decline additionalscheduling, or require payment in full prior to booking any future services if an accountremains past due.Optional Add-On: Administrative & Collection CostsIf a balance remains unpaid more than thirty (30) days after the completion of services,Opulent Concierge Nursing may assess reasonable administrative, collection, or legal costsincurred in the process of recovering the outstanding balance, to the extent permitted byPennsylvania law.

Once an invoice has been issued and the deposit paid, the originally scheduled nursing hours may not be reduced. Nursing time is reserved in advance and staffing commitments are secured based on the initial booking. Additional nursing hours may be added at any time, subject to availability, and will be billed according to the agreed-upon rate. However, scheduled hours cannot be subtracted or reduced from the original invoice once services have been reserved. Requests made with limited notice are subject to availability and are not guaranteed.Opulent Concierge Nursing cannot ensure staffing for same-day or next-day requests and isnot responsible for unavailability due to insufficient notice.

If a nurse is scheduled and present during surgical delays, discharge delays, or extended

recovery periods, such time is considered reserved nursing time and may be billed accordingly.

Opulent Concierge Nursing reserves the right to assign or substitute nursing staff asnecessary due to scheduling needs, illness, emergencies, or operational requirements. Allassigned nurses meet Opulent Concierge Nursing’s credentialing and experience standards.

Clients are responsible for providing accurate, complete, and current medical information,post-operative instructions, medication lists, and physician contact details prior to the startof services. Opulent Concierge Nursing relies on information provided by the client andtreating physician and is not responsible for limitations in care resulting from incomplete,delayed, or inaccurate information. Clients are responsible for ensuring that all prescribed medications, medical supplies, equipment, and post-operative items are available at the recovery location prior to thenurse’s arrival. Time spent awaiting missing items may be billed as scheduled nursing time.

Requests for additional nursing hours beyond the originally scheduled and invoiced time are not guaranteed and are subject to nurse availability and scheduling constraints. Opulent Concierge Nursing will make every reasonable effort to accommodate requests for additional care; however, availability cannot be assured.

Any approved additional nursing time will be billed separately at the applicable rate.

All product purchases are final and non-refundable. Once a product has been purchased, no refunds, returns, or exchanges will be issued for any reason.

Opulent Concierge Nursing provides private, non-hospital, in-home nursing support based on post-operative discharge instructions. Services do not replace physician care, emergency services, or hospital-level treatment.

Surgical delays, postponements, or changes in physician schedules do not guarantee nursing availability for revised times or dates. Refunds will be given if we cannot accommodate.

Services may be paused or discontinued if the care environment is deemed unsafe, unsanitary, or inappropriate for nursing care. Clients and household members are expected to maintain a safe, respectful, and cooperativeenvironment. Opulent Concierge Nursing reserves the right to pause or discontinue servicesif conditions are deemed unsafe, inappropriate, or interfere with the provision ofprofessional nursing care. If services are discontinued early at the client’s request, or due to unsafe conditions, refusal of care, non-cooperation, or interference with professional nursing judgment, all scheduledand reserved nursing time remains billable and non-refundable.

Opulent Concierge Nursing does not guarantee surgical or recovery outcomes.

Client privacy and discretion are respected at all times in accordance with applicable laws.